We check every product before it ships. If something still isn't right, here's how we handle it.
Arrived damaged or faulty - If your order arrives damaged, or is faulty, email us a photo within 7 days of delivery and we'll send a replacement out on the next courier run at no cost to you.
Sealed product (Elite Trainer Boxes and booster boxes) - Sealed Pokémon product can arrive with very minor dents or bends in the corners and edges, as it does when it leaves the manufacturer. We don't treat this as damage, and it isn't eligible for a refund or return. It is the reason every sealed box is sold with an acrylic DisplayCase. If a box arrives crushed, torn, opened or otherwise damaged in transit, email us a photo within 7 days and we'll handle it as an arrived damaged order, as above. This doesn't limit your rights under the Consumer Guarantees Act.
Change of mind - We don't offer change-of-mind returns, so please check the product page, including the fit notes for SlabGuards and DisplayCases, before ordering.
Order issues - If your order hasn't arrived, arrived incomplete, or you've entered the wrong shipping address, contact us as soon as possible and we'll do what we can to help.